This policy explains how Chad Mog Aura Labs, LLC (“we”, “us”, or “our”) handles information when you visit FilmUGC.com, use our project-intake process, or communicate with us about creative-production services.
1. Information we collect
We collect the information you choose to provide through our project intake form, email, or other direct communications. This may include your name, contact details, company information, product details, project goals, budgets, links, files, and other information relevant to a potential engagement.
Our intake links may include attribution parameters such as utm_source, utm_medium, utm_campaign, utm_content, and package_interest. These values help us understand how an inquiry reached us and which offer or website call to action prompted it.
When you visit FilmUGC.com or open our intake form, our hosting and form providers may automatically process limited technical information such as IP address, browser type, device information, timestamps, and request logs for security, reliability, and service operation.
2. How we use information
We use information to review inquiries, communicate with prospective and current clients, prepare proposals and scopes, provide creative-production services, administer our business relationship, improve our website and intake process, prevent misuse, and comply with legal obligations.
Submitting an intake form does not create a client relationship or obligate either party to proceed with a project.
We do not sell personal information.
3. Service providers and disclosures
We use service providers to operate our website, host our intake form, manage communications, store business records, and deliver services. Those providers may process information only as needed to provide their services and under their own applicable terms and privacy commitments.
We may also disclose information when required by law, to respond to valid legal process, to protect rights or safety, to investigate misuse, or as part of a merger, financing, acquisition, or transfer of business assets.
4. Retention
We retain inquiry and project information only for as long as reasonably necessary for the purposes described here, including follow-up, service delivery, recordkeeping, dispute resolution, security, and legal compliance. Retention periods vary according to the nature of the information and our relationship with you.
5. Your choices and rights
You may ask us to access, correct, or delete personal information associated with your inquiry by emailing privacy@filmugc.com. Depending on where you live, additional privacy rights may apply. We may need to verify your identity before completing a request and may retain information where required or permitted by law.
You can avoid providing optional information and can remove attribution parameters from a link before opening our form. Browser settings may also allow you to limit cookies or similar technologies used by third-party services.
6. Security
We use reasonable administrative, technical, and organizational safeguards appropriate to the information we process. No transmission or storage system can be guaranteed completely secure, so please do not submit sensitive information that we have not requested.
7. Children
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, please contact us so we can review and delete it as appropriate.
8. International visitors
We are based in Florida, United States. If you provide information from another country, it may be processed in the United States or other locations where our service providers operate, subject to applicable law.
9. Changes to this policy
We may update this policy as our services or legal obligations change. We will post the revised version on this page and update the effective date.
10. Contact
Privacy questions and requests may be sent to privacy@filmugc.com. The business responsible for this policy is Chad Mog Aura Labs, LLC, a Florida limited liability company.