Terms of service

1. Acceptance and scope

These terms govern your use of FilmUGC.com and the project-intake process operated by Chad Mog Aura Labs, LLC (“we”, “us”, or “our”). By using the website or submitting an inquiry, you agree to these terms.

A submitted inquiry is a request for consideration only. It does not create a client relationship, guarantee availability, or require either party to proceed. Any project we accept may also be governed by a proposal, statement of work, order form, invoice, or other written agreement. If that project agreement conflicts with these website terms, the project agreement controls for that engagement.

2. Services and project scope

We provide short-form creative-production services. The specific deliverables, schedule, inputs, price, payment timing, revision allowance, usage rights, and other project requirements are defined in the applicable project agreement.

Website descriptions and package details are general offers and may change. A project is accepted only when we confirm it in writing and any required initial payment has been received.

3. Client responsibilities

You agree to provide timely, accurate product information, brand guidance, source materials, access, approvals, and feedback reasonably needed to perform the work. Delays or material changes in your inputs may affect delivery dates, pricing, or scope.

You represent that you have the rights and permissions needed for all materials, trademarks, recordings, claims, instructions, and other content you provide. You are responsible for reviewing factual, advertising, regulatory, platform-policy, and brand claims before publication.

4. Fees, payment, and cancellation

Fees and payment terms are stated in the applicable project agreement or invoice. Unless that agreement says otherwise, amounts are in U.S. dollars and are due as invoiced.

Cancellation, rescheduling, refunds, and treatment of work already performed are governed by the applicable project agreement. We may pause work for overdue payment, missing inputs, or a material breach of the agreed scope.

5. Deliverables and revisions

Deliverables and included revision rounds are limited to the scope stated in the project agreement. Requests that change the approved direction, add deliverables, or exceed the included revisions may require a new estimate, schedule, or written change order.

You are responsible for reviewing deliverables promptly and providing consolidated, specific feedback within any review period stated in the project agreement.

6. Intellectual property and usage

Each party retains ownership of materials, tools, trademarks, and intellectual property it owned before the engagement. You retain ownership of the client materials you provide to us.

Ownership or license rights in final deliverables are defined in the project agreement and, unless otherwise stated there, take effect only after full payment. Drafts, unused concepts, working files, production methods, templates, and general know-how are not transferred unless expressly included in writing.

7. Acceptable use

You may not misuse the website or intake form, interfere with their operation, attempt unauthorized access, submit malicious code, impersonate another person, violate another party’s rights, or use our services for unlawful, deceptive, infringing, or abusive activity.

We may decline an inquiry, suspend access, or end an engagement when reasonably necessary to address misuse, legal risk, safety concerns, nonpayment, or a material breach.

8. Disclaimers

Except for any express commitments in a project agreement, the website and intake process are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, noninfringement, and uninterrupted availability.

Creative performance depends on factors outside our control. We do not guarantee views, engagement, conversions, revenue, platform distribution, approval by an advertising platform, or any other business result.

9. Limitation of liability

To the fullest extent permitted by law, neither party will be liable under these terms for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, data, or business opportunities.

To the fullest extent permitted by law, our aggregate liability arising from the website or intake process will not exceed $100. Liability arising from an accepted project is governed by the applicable project agreement. Nothing in these terms limits liability that cannot legally be limited.

10. Governing law

These terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any dispute relating solely to these website terms will be brought in a state or federal court with jurisdiction in Florida, and each party consents to that jurisdiction and venue, unless an applicable project agreement provides otherwise.

11. Changes and contact

We may update these terms by posting a revised version and effective date on this page. Changes apply prospectively. Continued use of the website after an update constitutes acceptance of the revised terms.

Questions about these terms may be sent to privacy@filmugc.com. Chad Mog Aura Labs, LLC is a Florida limited liability company.